privacy policy

Five Pines Dental (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, https://www.fivepinesdental.com, and through our communications with you.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information.

Our practice is located in Portland, Oregon.  

Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Appointment requests
• Information submitted through online forms
• Messages you send us
• Any additional information you choose to provide

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referral websites
• Website usage information through cookies and analytics tools

How We Use Your Information

We may use your information to:

• Schedule appointments
• Respond to inquiries
• Provide requested dental services
• Improve our website and patient experience
• Send appointment reminders
• Process payments when applicable
• Respond to customer service requests
• Comply with legal obligations
• Protect our website from fraud or misuse

Cookies & Analytics

Our website may use cookies and similar technologies to improve website functionality and understand visitor behavior.

These technologies may include services such as:

• Google Analytics
• Google Tag Manager
• Website performance tools
• Security monitoring tools

You can disable cookies through your browser settings, although doing so may affect website functionality.

Online Forms

When you submit a contact form, appointment request, or other online form, we collect only the information necessary to respond to your request and provide services.

Submitting a form does not establish a dentist-patient relationship.

Appointment Communications

If you provide your phone number or email address, you consent to receiving communications regarding:

• Appointment confirmations
• Appointment reminders
• Follow-up communications
• Administrative notifications
• Billing-related communications

SMS Communications

If you choose to receive text messages from Five Pines Dental, message frequency may vary depending on your appointments and communications.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

Your mobile information will not be sold or shared with third parties for their own marketing purposes.

Sharing Information

We do not sell your personal information.

We may share information only when necessary with trusted service providers, including:

• Website hosting providers
• Scheduling software providers
• Payment processors
• Technology vendors
• Marketing vendors acting on our behalf
• Legal or regulatory authorities when required by law

These providers are required to protect your information appropriately.

HIPAA

As a dental practice, Five Pines Dental complies with applicable federal and state privacy laws regarding protected health information (PHI), including the Health Insurance Portability and Accountability Act (HIPAA).

Information submitted through this website may not be considered protected health information until it becomes part of your patient record.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Children’s Privacy

Our website is not directed toward children under 13 years of age.

We do not knowingly collect personal information from children through our website without appropriate parental involvement.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your information
• Request corrections
• Request deletion where permitted
• Withdraw consent where applicable
• Ask questions regarding our privacy practices

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any revisions become effective immediately upon posting the updated version on this website.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Five Pines Dental

555 SW Oak Street, Suite A Portland, OR 97204

Phone: (503) 482-2160

Email: [email protected]